I’ve spent most of my career in roles that live somewhere between leadership, logistics, problem-solving, and helping large organizations behave like they’ve got some sense.

These days, I work in defense logistics, where I support combat air force customers and lead a small team responsible for solving supply and material availability problems across several aircraft and weapons platforms. In practice, that means untangling backorders, improving workflow, keeping customers informed, and helping a team of specialists do good work in a system that doesn’t always make that easy.

Before that, I worked in contract management, policy, social services, and nonprofit leadership. On paper, those may look like very different jobs. In practice, the through-line has always been the same: helping people, improving systems, and figuring out how to move work forward when the easy answer would be to shrug and call it “the process.”

What I Do

At a high level, my work tends to center on a few things:

• leading small teams
• solving operational and workflow problems
• managing customer relationships in complicated environments
• improving material availability and reducing backorders
• translating complex systems into practical action
• keeping communication moving between the people who need answers and the people who have them

I’m at my best when the work is messy, the process is overcomplicated, and someone needs to step in and make things clearer, calmer, and more useful.

Current Work

Defense Logistics Agency

Team Lead / Senior Customer Support
2023–Present · Richmond, Virginia

I currently lead a team supporting combat air force customers across multiple aircraft, weapons systems, and associated platforms. My work focuses on customer support, workflow management, readiness support, and solving supply problems that affect day-to-day operations.

A few highlights:

• Lead a team of 7 customer account specialists supporting multiple major weapons systems and associated engine platforms
• Helped implement workflow strategies that contributed to 8% reductions in MICAPs and nearly 10% annual reductions in aged backorders
• Improved customer engagement and workflow practices, reducing redundancies and making the work move more efficiently
• Prepare recurring reports for leadership on backorder posture, customer relationships, and training compliance
• Coordinate across customers, internal stakeholders, and external partners to resolve supply and support issues

Defense Logistics Agency

Customer Account Specialist
2016–2023 · Richmond, Virginia

Before stepping into my current leadership role, I worked directly with Air Force customers in the order fulfillment process, with a focus on backorder management, material availability, and readiness support.

Highlights from that role:

• Supported the B-1, F-15, F-16, and T-38 platforms, including engines and supporting ground equipment
• Reduced aged backorders by 20% for assigned customers, eliminating long-standing backlog issues
• Served as liaison for a Boeing strategic support initiative involving 40,000+ stock items
• Trained employees in order fulfillment processing, workflow review, and sales order triage

Earlier Work

Before moving fully into logistics and customer support, my work included contract management, policy, advocacy, and social services.

Contract Management

I worked in acquisition and contract environments supporting procurement, contract closeout, and team operations. That included both hands-on contract work and team leadership, including supervising a closeout team and helping standardize procedures and workflow in a contract management setting.

Policy and Advocacy

Earlier in my career, I worked in policy roles connected to disability services, behavioral health, advocacy, and workforce planning. I spent time supporting organizations and agencies working through public policy, training, and systems-level challenges—especially where the work involved translating large institutional goals into something useful on the ground.

Social Services and Nonprofit Leadership

I also worked in nonprofit and social service environments, including supervising teams, supporting employment and referral services, and helping connect people with practical resources. That work shaped a lot of how I still approach leadership: listen first, stay steady, and don’t confuse complexity with usefulness.

Education

I studied at Virginia Commonwealth University, where I earned:

• a B.S. in Organizational Psychology / African-American Studies
• a Master of Social Work focused on administrative planning and policy
• a post-graduate certificate in Human Resource Management and Development

Skills

Some of the skills I’ve carried from one role to the next:

• logistics and supply chain coordination
• team leadership and staff development
• customer account management
• workflow improvement
• contract and vendor coordination
• policy analysis and organizational planning
• cross-functional communication
• finding practical solutions inside complicated systems

Recognition & Credentials

• Life Cycle Logistics (Foundational / DAWIA)
• Professional Excellence Award
• Letter of Commendation
• Employee of the Month

Outside of Work

Outside the day job, I write, sing, and do comedy. Those probably sound unrelated to logistics, but they all rely on some of the same things I use at work: timing, communication, reading a room, and knowing when to be precise and when to cut through the noise.

That mix of operations, people, and voice is probably the clearest summary of my career. I like useful work, clear thinking, and a little humor when the situation allows for it.